1. Policy Validity Period
Our returns and refund policy is valid for 7 days from the date of purchase. Requests made after this period will not be eligible for a full refund or exchange.
2. Return Eligibility Requirements
Returned items must be unused, in the same condition as when you received them, and accompanied by the original packaging.
3. Non-Returnable Items
We do not accept returns for the following categories:
Discounted or sale items
Custom-made products
Products that have been installed or put into use
Products that have undergone pressure testing
Products that affect resale value
4. Required Documentation for Returns
A receipt or proof of purchase is required to complete the return. Please do not return items directly to the manufacturer.
5. Circumstances for Partial Refunds
Partial refunds may be granted in the following cases:
Items with obvious signs of use
Unsealed products
Items not in original condition, damaged, or missing parts due to reasons not attributable to us
Items returned more than 30 days after delivery
6. Refund Process
Once we receive and inspect your return, we will send you an email confirming receipt and notifying you of the approval status. Approved refunds will be processed within the stated business days and automatically credited to your original payment method.
7. Delayed or Missing Refunds
If you have not yet received your refund, please follow these steps:
First, recheck your bank account.
Next, contact your credit card issuer (some delays may occur before the refund is officially credited).
Then, contact your bank (processing times may vary).
If the issue persists after completing all the above steps, please email us at oren@fan-product.com.
8. Sale Items
Only items purchased at full price are refundable. Sale items are non-refundable.
9. Exchanges
We only replace defective or damaged items with the same product. To request an exchange, please email us at oren@fan-product.com and ship the item to the following address:
ROOM A1, 11/F WINNER BUILDING, 36 MAN YUE STREET, HUNG HOM, KOWLOON, HONG KONG
10. Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the return value. Once we receive the returned item, we will mail a gift certificate to you.
If the item was not marked as a gift, or if the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the gift giver, who will be notified of your return.
11. Return Shipping
To return an item, please mail it to the address provided in Section 9. You are responsible for return shipping costs, which are non-refundable and will be deducted from your refund amount. Delivery times for replacement items may vary depending on your location.
12. High-Value Items
For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
13. Need Help?
If you have any questions about refunds and returns, please contact us at oren@fan-product.com.
